How to reset a users password in Active Directory using the Active Directory Users and Computers Snap-in. There are several reasons you might need to reset a users password. The procedure explained here used to reset a users password is done using Active Directory Users and Computers Snap-in. Start by logging onto your Domain Controller and open the ADUC Snap-in. Right click on the domain and select find. Enter in the name of the user. You will only need to use a couple of letters to isolate any specific object listed in AD. So if you are searching for Jane Smith you can use any of the following: Jane, ja, smith, or smi and search is not case sensitive. When the search has completed right click on the users name and select ‘reset password’.